Sometimes, the answers given by the call center staffs are very standardized and make us feel not like facing humans, but like walls or robots. Instead of trying to understand the problems of the customers, the call center officers I faced were directing my problems to the answers that were already in the Standard Operating Procedure. This is certainly very dangerous for companies that really want to build a two-way relationship with their customers. Aside from that, you may also get the premium numbers for your business by visiting https://www.simple1300numbers.com.au so your company phone numbers are easy to be remembered by your clients.
Indeed, the error is not entirely in the call center officer but lies in the company’s policy in positioning the Call Center. Though the Call Center is one of the media places to accommodate customer complaints and complaints. The most basic principle is customer complaints, through any media and whatever reason they put forward is valuable input for the development and improvement of the quality of our products and services. Input from customers is far more valuable than the opinions of your marketing consultants.
You should be grateful if your customer first contacted your Call Center, rather than directly writing the complaint in the reader letter in the daily newspaper. It is because handling customer complaints in the reader letter is more difficult to handle and can pose a risk to the company’s reputation.